Privacy Policy

Last updated: January 1, 2026

Introduction

Veldorian S.L. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website or use our services.

Data Controller Information

Veldorian S.L. is the data controller for the personal information collected through our website and services. Our registered office is located at Paseo de la Castellana 171, 48049 Bilbao, Basque Country, Spain. Registration Number: B25694891, VAT Number: ESC58645236.

Data Collection

We collect personal data that you voluntarily provide to us when you:

  • Contact us through our contact form or email
  • Request quotes or information about our services
  • Subscribe to our newsletter or communications
  • Visit our website (through cookies and similar technologies)

The data we collect may include your name, email address, phone number, company information, project details, and any other information you choose to provide.

How We Use Your Information

We use your personal data for the following purposes based on legitimate business interests and legal obligations:

  • To respond to your inquiries and provide customer support
  • To process and fulfill service requests and quotes
  • To communicate with you about our services and projects
  • To improve our website and services through analytics
  • To comply with legal obligations and business requirements
  • To send marketing communications (with your consent where required)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights and safety.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information and project data are typically retained for 7 years for business and legal compliance purposes.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

  • Right to access your personal data
  • Right to rectify inaccurate or incomplete data
  • Right to erase your personal data (right to be forgotten)
  • Right to restrict processing of your data
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate primarily within the European Union, your data is generally processed within the EU. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "last updated" date.

Contact Information

If you have any questions about this privacy policy, want to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement if you believe that the processing of your personal data violates GDPR.